Ayla Swim FAQs

I am unsure of what size to order, can you help?
Take a look at the size guide featured on each product page for guidance. If you are still unsure of sizing or you have a specific question please email us at contact@aylaswim.com and we would be happy to help.

What fabrics are your clothes made from?
Our swim and resort wear is all made from sustainable fabrics. Find out more about each on our Sustainability page.

Where are your clothes made?
Our swimwear and trousers are manufactured in small boutique factories in Bali.

How do I care for my clothes?
Please hand wash your swimwear in cold water and dry in the shade. The trousers should also be hand washed in cold water and dried flat.

I have not received an order confirmation after I placed my order?
Please check your junk mail. If you still can’t find the email please email us at contact@aylaswim.com

You have sold out of a style or size that I want to order, what can I do?
Please email us at contact@aylaswim.com and let us know what item you wish to order. We will do our best to restock this item as soon as possible.

Can I return items to you?
Yes we offer exchanges and full refunds if items are returned (unworn and unused with hang tags and hygiene stickers attached) to us within 28 days of the customer’s receipt of the order. Returns are free in the UK. Please find our full returns policy here.

What should I do with a faulty item?
If there is a manufacturing fault with the item please inform us at contact@aylaswim.com and we will arrange an exchange or refund. Please note this will not apply to general wear and tear or if the garment has not been properly cared for.

The swimwear or trousers do not look exactly the same as the picture on the website, why is that?
The colours of our swimwear and trousers in photos can vary depending on the light. We have done our best to show you an accurate representation, but it will never be perfect. We also use different cuts of the print for each piece of our beachwear so no two pieces will ever be exactly the same.