Terms

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OVERVIEW
This website is operated by Ayla Swim. Throughout the site, the terms “we”, “us” and “our” refer to Ayla Swim. Ayla Swim offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

ORDERING ONLINE
By agreeing to these Terms of Service, you represent that you are at least 18 years of age and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose (including but not limited to copyright laws).

Payment in whole, by credit card or debit card, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
Goods supplied by Ayla Swim to customers remain the property of the company, until paid for in full by the customer.

INTERNATIONAL DUTIES

Please note you will be liable for import duties in the usual way and your local customs office should be able to help you with this.

CUSTOMER SERVICE
To check on the status of an order or to verify shipment, please contact us by email at contact@aylaswim.com.

If you have any questions regarding our products, the use of our website, or a general customer enquiry about Ayla Swim, please email us at contact@aylaswim.com.
We aim to answer all email enquiries within 24 hours.

PHOTOGRAPHY
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the product will be exactly as shown.

ONLINE CONTENT
Ayla Swim assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Ayla Swim reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

RETURNS
Please view our Returns policy for full details.

CANCELLATION POLICY
Cancellation by you:
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Returns policy.

Cancellation by us:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

COMPLAINTS
If you find that you are not satisfied with any product or service please contact us at contact@aylaswim.com. You will receive a written response within 7 working days. We will endeavour to resolve any complaint within a further 14 working days.

MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS
Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

CLAIMS
Claims can only be made through by email to contact@aylaswim.com. Any claims made before prior communication with the Ayla Swim Customer Service department will not be considered.
All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.
Any claim in respect of the above should be made by emailing contact@aylaswim.com within 48hrs of delivery.
No claims will be entertained unless the above conditions are strictly adhered to.
No credit or refund will be given for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Ayla Swim.

LIABILITY
If you do not receive goods ordered by you within seven working days of the date on which you ordered them (or 10 working days if International order), we shall have no liability to you unless you notify us by e-mail of the problem within 14 days of the date on which you ordered the goods.
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within seven working days of the delivery of the goods in question.
If you notify us of a problem under this condition, our obligation to you will be either:
To make good any shortage or non-delivery; or
To replace any goods that are damaged or defective; or
To refund to you the amount paid for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

PROMOTIONAL CODES
From time to time, Ayla Swim will offer promotional codes at points of sale, or for loyal customers (either directly or via third parties).

By participating in any such promotion, you agree to these terms and conditions.
Promotional codes allow the user one single use. This offer can only be redeemed on a single Ayla Swim order at www.aylaswim.com
Promotional code offers exclude all other promotions and offers and cannot be combined with any other discounts.
Promotional codes can only be applied to full price items.
Promotional codes cannot be applied retrospectively to previous orders.
Promotional codes are only available at www.aylaswim.com and are not valid in any Ayla Swim stockists (unless explicitly specified).
Ayla Swim reserves the right to (i) cancel offers at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
Refunds will take into account the discount
Offer does not include delivery charges.
These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

Promoter: Ayla Swim LTD registered no.11297809, Registered office: Ayla Swim Limited, 17 Aldridge Road Villas, London, W11 1BL.

GIFT CARDS
Ayla Swim Gift Cards are sold subject to the following terms and conditions:
Gift Cards are valid for 12 months from the date of purchase.
Gift Cards can be redeemed against all products on aylaswim.com
Gift Cards cannot be returned or refunded and are non-transferable.
Gift Cards can only be purchased with a debit or credit card; account credit cannot be used to buy a gift card.
If your order exceeds your credit value, any remaining balance must be paid for by credit or debit card.
Multiple Gift Cards may be used together at checkout.
You may exchange the items purchased on the Gift Card for the same items in a different size within 30 days. Please see exchange terms.
If you wish to exchange the items purchased with the Gift Card for a different style we will issue a new Gift Card with the amount of the items refunded. This Gift Card will need to be used within 12 months of the purchase of the original Gift Card received. The items must be received unworn and in good condition within 30 days for a refund.
Ayla Swim is not responsible if a Gift Card is lost.
Ayla Swim reserves the right to cancel a Gift Card if we deem such action necessary.
Gift Cards will be sent by email so no delivery charges apply on Gift Card only orders.
If a Gift Card is purchased alongside other products, standard delivery charges apply.
Gift Cards cannot be used in conjunction with any other offer, with the exception of free delivery promotions.
If a Gift Card is used to purchase a product to be sent internationally the recipient will be responsible for paying any duty or taxes.

COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY
Ayla Swim LTD is the operator of www.aylaswim.com.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.
These materials are owned by Ayla Swim. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.

You are expressly prohibited from:
Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and
Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Ayla Swim, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Ayla Swim or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Ayla Swim.

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Questions about the Terms of Service should be sent to us at contact@aylaswim.com.